Prompt everyday help
Support for workstations, Microsoft 365, email, Teams, printers, plotters and common issues in design practices.
IT support
IT support and ongoing IT management for architecture firms.
A plotter failure before a deadline, blocked access to drawings or unavailable email can hold up an entire design team. novoSYS provides day-to-day IT support and ongoing management of workstations, networks and Microsoft 365. We agree the scope around your architecture practice’s size and workflows.
Request adviceStructured support
Clear processes, prioritised tickets, transparent recommendations and understandable documentation.
IT for CAD
Help with storage, network shares, cloud sync, performance and backup around Archicad and Vectorworks.
Help us narrow down your support request
A plotter failure before a deadline or missing access to project storage: a clear description makes the analysis more focused.
- Impact: identify the people affected, the project and the next deadline. Does the issue affect one workstation or the whole team?
- Symptoms: note the exact message and when it started. Recent changes are also useful context.
- Responsibility: we establish whether the cause is in the IT environment or whether a software or CAD partner needs to be involved.
FAQ
Frequently asked questions
What does IT support cover?
novoSYS supports workstations, Microsoft 365, email, Teams, networking, Wi-Fi, printers, plotters, backup, security and CAD-related IT.
Is on-site support available?
Yes. Depending on the situation, novoSYS combines remote support with on-site appointments in German-speaking Switzerland.
Is support suitable for smaller practices too?
Yes. The scope is adapted to the practice’s size, locations, risks and working methods.
IT that works for architects every day.
novoSYS combines support, cloud, networking, telephony, backup and security with an understanding of CAD workflows.
What we cover in the first consultation
To tailor our recommendation to your practice, we discuss your team’s workflows and existing IT. The following information helps:
- Number of workstations, office locations and the Archicad or Vectorworks versions in use.
- Current project storage, external access and recurring issues.
- Existing backup solution, desired recovery times and planned changes.